Real People, Unreal Tech: Danny Hesslau

Danny Hesslau, Manager of Client Success

At LCP Media, putting people first is at the heart of everything we do, and no one exemplifies this better than Danny Hesslau, our Manager of Client Success. A devoted family man and father of three, Danny’s life is a lively blend of parenting adventures with his high school sweetheart, pursuing his dream of becoming a Deacon in the Catholic Church (he’s currently in seminary!), and sharing his infectious love for Christmas—the most wonderful time of the year in his book.

Known for his unwavering positivity and calm demeanor, Danny starts each day before sunrise, reflecting on his goals with a good book and a moment of quiet. Outside of work, he’s a passionate fan of early 2000s punk and emo music (think My Chemical Romance, Blink 182, Mayday Parade, and Taking Back Sunday), a Netflix binge-watcher with a soft spot for suspense and horror shows, and an ice-fishing enthusiast. Add to that his love for tabletop games like Dungeons & Dragons, and you’ve got someone who brings both heart and fun to everything he does.

From his days as a firefighter to his current role as a client success leader, Danny’s journey reflects his belief "that anything is possible if you approach it with the right mindset and heart. Trials and tribulations will only make you stronger in my experience. Keep on keepin on!" It’s this mindset, along with his genuine care for people, that makes him an invaluable part of the LCP Media team.

Let’s dive into what drives Danny at LCP Media:

What inspired you to pursue a career with LCP Media?
"I came from the fire service and was looking for a change. My brother-in-law loves it here and convinced me to give it a try. The rest is history!"

What’s the most rewarding part of your role?
"Working with people who genuinely care about the product. It makes all the difference in creating a supportive, positive work environment."

How would you describe your leadership style in three words?
"Understanding, empathetic, and adaptable."

What advice would you give someone just starting out in customer success?
"Never stop learning! The industry is constantly evolving, and staying curious is key to growth and success."

What’s your proudest moment at LCP Media so far?
"I’ve had a few accounts where I feel I made a significant impact, and I’ve been fortunate to build strong friendships with clients. Those relationships are what I’m most proud of."

If you could switch jobs with anyone at LCP Media for a day, who would it be and why?
"I’m very happy with my role and wouldn’t want to switch. I feel like everyone here is exactly where they should be, doing work they’re passionate about."

What’s one project or initiative you’re excited about at LCP Media?
"The ticketing system overhaul! Improving our processes will make an incredible difference for our team and clients."

What’s your go-to productivity hack for busy days?
"Time management and task triage are my essentials. Prioritizing effectively helps me stay on top of everything without feeling overwhelmed."

Avery Nelson, a Customer Success & Account Specialist who works in Danny's team, shares: “Danny’s ability to foster a welcoming and inclusive team environment is truly inspiring. His deep understanding of LCP Media has been instrumental in bridging gaps within the organization. We are so fortunate to have him on our team!”

Katie Rose, Marketing Director, also notices this dedication to people. She says, “Since recently joining LCP Media, I’ve only had the privilege of working with Danny for a few months, but it already feels like we’ve been teammates for years. He’s our biggest cheerleader, always checking in because he genuinely cares—that’s just who he is. Danny’s warmth and dedication radiate through his team, showing exactly WHY he’s such an outstanding leader.”

From his days as a firefighter to his role as Manager of Client Success, Danny’s journey is a testament to his belief that challenges shape us into our best selves. His dedication to personal growth, combined with his genuine care for others, creates an environment where both clients and colleagues thrive. Whether he’s mentoring his team, building relationships, or spreading a little holiday cheer (He loves the Holidays), Danny brings passion, resilience, and a touch of joy to everything he does at LCP Media. We are lucky to have you Danny!